Shipping Policy

Delivery Times:

We're working hard to get your order packed quickly. It usually takes about 5 to 10 business days for us to quality check, pack up and ship out your order.

NOTE: The delivery time takes business days as the unit of calculation! 

shipping_time

 

When your order has been shipped, you will receive an email with tracking information.

 Please note that while we strive to deliver packages within the estimated time of arrival, the actual delivery date may be influenced by factors such as flight schedules, weather conditions, and other external variables. For the most accurate delivery date, we recommend referring to the tracking information provided.

 *To ensure timely delivery and proper handling of your package, please ensure that your shipping address is accurately entered and includes all necessary information. This includes using correct abbreviations, providing accurate street numbers, building or apartment numbers, and including any relevant route information if applicable.

 It is crucial to double-check the address details to avoid issues such as lost, misplaced, or incorrectly delivered shipments. Please note that we cannot be held responsible for such occurrences if they arise due to incorrect or improperly entered address information at the time of purchase

 *Please note that a change in order status, such as an item being out of stock, we strive to promptly notify you via email. If an item you ordered becomes unavailable, we will inform you as soon as possible. If we do not anticipate restocking the item, we will cancel it from your order. Rest assured, if you paid with a credit card, you will not be charged for the canceled item, including any associated taxes or shipping fees.

 Custom Duties

Any parcels returned to us due to the customer refusing to pay customs charges/taxes, full refund is not acceptable. We only accept 30% refund of the order in this case. For orders we help to pay the taxes (either import or export taxed), we only accept 50% refund of the order.

As to the customs tax, we want to inform you that we will do everything what we can to avoid the extra money you may pay, so do not worry about this. If you have custom trouble, please contact us.
 

*Please note that according to customs regulations, Toroto Vouge cannot declare purchased items as a gift.

You can contact customer service for help via (844) 722-8486 or support@toronto-styles.com